Welcome to Coup lenox. These Terms of Service (“Terms”) govern your use of our website, products, and services. By placing an order with us, you agree to be bound by these Terms. Please read them carefully.
1. Company Information
Coup lenox is an online retailer based in the United Kingdom.
Business Details
Coup lenox
20 Grey Friars, Stafford ST16 2SA, United Kingdom
Phone: +44 1785 257932
Email: support@couplenox.com
Website: couplenox.com
2. Eligibility
To place an order, you must be at least 18 years old or have the consent of a parent or legal guardian. By ordering from us, you confirm that the information you provide is accurate and complete.
3. Products and Descriptions
We make every effort to ensure that product descriptions, images, and details are accurate. However, slight variations in colour, finish, or size may occur. These variations do not constitute a defect.
4. Orders and Payments
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Orders are only confirmed once full payment has been received.
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We accept major credit/debit cards, PayPal, and Shopify Payments.
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All prices are listed in GBP (£) and include applicable taxes.
5. Shipping and Delivery
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We currently ship only within the United Kingdom.
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Orders are processed within 1–2 business days and usually delivered within 3–5 business days.
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Please see our Shipping Policy for full details.
6. Returns and Cancellations
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You have the right to return most items within 14 calendar days of delivery, provided they are unused and in original condition.
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Custom-made or clearance items are non-returnable unless faulty.
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For full details, see our Refund & Return Policy and Cancellation Policy.
7. Liability
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We are not liable for delays or failures caused by events outside our reasonable control, including courier delays, strikes, or extreme weather.
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Our total liability for any claim arising from your purchase will not exceed the price paid for the product.
8. Privacy
Your privacy is important to us. Please see our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Changes to Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Information
If you have any questions about these Terms, please contact us:
Coup lenox
20 Grey Friars, Stafford ST16 2SA, United Kingdom
Phone: +44 1785 257932
Email: support@couplenox.com