At Coup lenox, we want you to be completely satisfied with your purchase. This policy explains your rights and our procedures in line with UK consumer law and Google Merchant Center requirements.
1. Return Eligibility
You may return most items purchased from us within 14 calendar days of delivery. To qualify for a return:
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Items must be unused, undamaged, and in the same condition as received.
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All original packaging, labels, and accessories must be included.
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Items that have been assembled, installed, modified, or used cannot be returned unless faulty.
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Custom-made, made-to-order, or clearance items are non-returnable unless defective or not as described.
2. Faulty or Incorrect Items
If your order arrives damaged, faulty, or not as described:
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You are entitled to a full refund or replacement at no extra cost.
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Please notify us within 48 hours of delivery with clear photographs of the issue.
3. How to Start a Return
To request a return:
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Contact us by email at support@couplenox.com or call +44 1785 257932.
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Provide your order number, contact details, and reason for return.
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Once approved, send the item back to the following address:
Coup lenox – Returns Department
20 Grey Friars
Stafford ST16 2SA
United Kingdom
4. Refunds
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Once your return is received and inspected, we will notify you of approval or rejection.
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If approved, refunds are issued to your original payment method within 5–10 business days.
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Please note that original delivery fees are non-refundable unless the product was faulty or incorrect.
5. Exchanges
We do not offer direct exchanges. If you want a different item, please return the original (if eligible) and place a new order.
6. Contact Information
Coup lenox
20 Grey Friars, Stafford ST16 2SA, United Kingdom
Phone: +44 1785 257932
Email: support@couplenox.com
Website: couplenox.com