At Coup lenox, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights when shopping with us. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
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Contact details such as your name, email address, phone number, and billing/shipping address.
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Order details such as products purchased, payment method, and delivery preferences.
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Technical information such as your IP address, browser type, and device details.
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Communication records when you contact our customer service team.
2. How We Use Your Information
We use your personal information to:
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Process and deliver your orders.
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Provide customer support and respond to enquiries.
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Improve our website, products, and services.
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Send order confirmations, updates, or service-related messages.
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Comply with legal, tax, and fraud-prevention requirements.
3. Sharing of Information
We do not sell or trade your personal information. We may share your details only with:
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Trusted service providers who help us process payments, deliver orders, and operate our website.
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Legal authorities if required by law or to protect our rights.
4. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. Payment details are processed securely through trusted third-party providers, and we do not store full credit or debit card information.
5. Your Rights
You have the right to:
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Access the personal information we hold about you.
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Request corrections if your information is inaccurate or incomplete.
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Request deletion of your data where applicable.
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Withdraw consent to marketing communications at any time.
To exercise your rights, please contact us using the details below.
6. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can disable cookies in your browser settings, but some features of the site may not function properly.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Coup lenox
20 Grey Friars, Stafford ST16 2SA, United Kingdom
Phone: +44 1785 257932
Email: support@couplenox.com
Website: couplenox.com