At Coup lenox, we aim to provide a smooth and reliable delivery service for all our customers across the United Kingdom. This policy explains our shipping times, costs, and processes.
1. Processing Time
-
All orders are processed within 1–2 business days after payment is confirmed.
-
Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Times
-
Standard delivery within the UK usually takes 3–5 business days after dispatch.
-
In rare cases, delivery may take longer due to courier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
-
We offer free standard shipping on all orders within the United Kingdom.
-
There are no hidden fees at checkout.
4. Delivery Areas
-
We currently ship only within the United Kingdom.
-
At this time, we do not offer international shipping.
5. Order Tracking
-
Once your order has been dispatched, you will receive a confirmation email with tracking information (if available).
6. Failed Deliveries
-
If delivery is attempted and unsuccessful due to an incorrect address or missed collection, the courier may leave a card with instructions for re-delivery or collection.
-
Please ensure your shipping address details are accurate to avoid delays.
7. Contact Information
For any shipping-related questions, please contact us:
Coup lenox
20 Grey Friars, Stafford ST16 2SA, United Kingdom
Phone: +44 1785 257932
Email: support@couplenox.com
Website: couplenox.com